Refund Policy
Last updated: 9 July 2026
1. Introduction
This Refund Policy explains how refunds work when you buy a course from Qudrane. It expands on Section 7 of our Terms and Conditions, which forms part of your contract with us. Where there is any inconsistency, the Terms and Conditions take precedence.
2. Your 14-Day Cancellation Right
You have the right to request a refund within 14 days of purchase in accordance with the UK Consumer Contracts Regulations 2013.
However, our courses are digital content supplied immediately. By accessing the course content you acknowledge that you are requesting immediate performance of the contract, and you may lose your right to the 14-day cancellation period once you have begun accessing the content.
In plain terms: if you buy a course and have not started it, a refund within 14 days is straightforward. If you have worked substantially through the material, we may decline the request.
3. How to Request a Refund
Email us at support@qudrane.com with your order details. Please include:
- The email address on your Qudrane account
- The course you purchased
- Your order reference, and the marketplace name if you did not buy directly from us
- Briefly, why you are requesting a refund
Refund requests are reviewed individually and are not automatically approved.
4. How Long Refunds Take
Approved refunds are returned to the original payment method within 5 to 10 business days. Your bank or card issuer may take a little longer to show the funds in your account.
5. Purchases Through a Marketplace
If you purchased your course through an authorised third party marketplace such as Reed.co.uk, contact us at support@qudrane.com with your order reference and the name of the marketplace.
Approved refunds for marketplace purchases are processed through the original marketplace back to your original payment method, and may be subject to that marketplace's own timescales and conditions.
6. When We May Decline a Refund
We reserve the right to decline a refund request where:
- The course content has been substantially accessed or completed
- A certificate of completion has already been issued
- We have reasonable grounds to believe the request is made in bad faith
- The 365-day access period has already expired
Access expires automatically at the end of the 365-day access period. No refunds are provided upon expiry.
7. Examination Fees Are Not Refundable by Us
Qudrane courses are independent exam preparation courses. They do not include the official examination for any qualification.
Examination fees are paid separately and directly to the relevant awarding body, such as CISI or APM. We cannot refund examination fees, official workbooks, or awarding body registration fees, because we never receive them. Any refund or cancellation of an examination booking is a matter between you and the awarding body, under its own policies.
8. If Something Goes Wrong
If a course is materially changed or removed during your access period, we will endeavour to notify you and offer a reasonable remedy, as set out in our Terms and Conditions.
Nothing in this policy affects your statutory rights as a consumer, including your rights in respect of digital content that is not of satisfactory quality, not fit for purpose, or not as described.
9. Contact Us
If you have any question about refunds:
Email: support@qudrane.com
Website: www.qudrane.com