Support
Frequently asked
Access and refunds: the questions that come up most before and after enrolling.
Access & account
Do I need to create an account?
Yes. When you purchase a course you'll be prompted to create one. Your account gives you access to your course for 365 days and lets you track your progress.
I already have an account — how do I log in?
Click Log in in the top right of any page, or go directly to qudrane.com/login.
How long do I have access?
365 days from the date you purchase.
What happens when my access is about to expire?
We'll email you about two weeks before your access ends. Access still ends on the expiry date. The email is a heads-up, not an extension.
Can I extend my access after it expires?
Once access expires, the simplest path is purchasing the course again, which grants a fresh 365-day period. If you have a specific situation, get in touch and we'll see what we can do.
Payment & refunds
Can I get a refund?
Yes, you can request a refund, but because our courses are digital products with immediate access to course materials, mock exams and certificates, refund requests are reviewed individually. If you have not started the course, a refund within 14 days is normally straightforward. If the course has been substantially accessed, completed, or a certificate has been issued, we may decline the request. See our Refund Policy for full details.
Are you accredited by the professional bodies?
No, and that is a deliberate choice. Formal accreditation carries significant ongoing fees, and those fees would end up in the price you pay. We would rather put everything into the training itself: best in class courses for professional qualifications, built by top professionals in both the subject matter and in learning development, priced so they stay accessible to everyone, whatever stage of your career you are at and whatever your background. Every course is aligned to the relevant body's published syllabus, so nothing about the exam is left out.